Support
Something not working, or a question the app doesn't answer? Start here. If you can't find it, email us and a person will reply.
This is not an emergency channel. We do not monitor email around the clock and we cannot dispatch help. If you are in danger, call 10111 or 112.
Contact us
- General help: support@sisonkealert.co.za — we aim to reply within 2 working days.
- Privacy, data access, account deletion: privacy@sisonkealert.co.za — acknowledged within 7 days, resolved within 30.
When you write in, tell us your phone make and model, your Android or iOS version, and what you expected to happen. It gets you a useful answer far faster.
Frequently asked questions
How do I sign in? I never set a password.
There isn't one. Enter your email address and we send you a one-time code. Type the code in and you're signed in. If the code doesn't arrive, check your spam folder and confirm you typed the address correctly.
The panic button says location is unavailable.
The app needs location permission to summon help. Open your phone's Settings, find Sisonke Alert, and allow location access. On Android, also check that Location is switched on system-wide.
Does the app track me when I'm not in an emergency?
No. Your location is read once when you confirm an alert, and then repeatedly only while that alert is active. It stops as soon as you tap 'I'm safe'.
I raised an alert by accident. What do I do?
There's a 3-second countdown after you pick a category — cancel there. If it already went out, tap 'I'm safe' straight away to resolve it, and message your trusted contacts so they don't worry.
Nobody responded to my alert.
Sisonke Alert notifies responders registered near you, but it cannot guarantee that one is available or that they will come. It is not an emergency service. Always call 10111 or 112 as well.
How do I add or remove a trusted contact?
Trusted contacts live in your profile in the app. Only add people who have agreed to be contacted on your behalf. If you need a contact removed and can't do it in the app, email us.
How much does it cost?
Nothing during the pilot. Sisonke Alert is free for pilot community members.
How do I delete my account?
Email us from your registered address and we'll erase everything within 30 days. Full details, including what we keep and why, are on the Delete your account page.
Still stuck?
Email support@sisonkealert.co.za. Sisonke Alert is in active development, and a clear bug report from a real user is genuinely valuable — we would rather hear about it than not.