Delete your account
You can delete your Sisonke Alert account and personal information at any time. You do not need to give a reason. This page explains how, and exactly what happens to your data.
To delete your account, email privacy@sisonkealert.co.za from the email address you use to sign in, with the subject "Delete my account". We confirm within 7 days and complete the deletion within 30 days.
How to request deletion
- Send an email to privacy@sisonkealert.co.za from the address registered to your account. Using that address is how we verify it is really you — we will not delete an account on the word of a third party.
- Put "Delete my account" in the subject line. No other details are needed.
- We reply to acknowledge the request within 7 days.
- We erase your data and confirm by email once it is done, within 30 days of your request.
Deleting the app from your phone does not delete your account. Your profile and past alerts remain on our servers until you ask us to remove them.
What we delete
- Your account and sign-in credentials, including your email address.
- Your profile — your full name and phone number.
- Every trusted contact you added, including their names and phone numbers.
- Your alert history, including emergency categories and any notes you wrote.
- All stored GPS locations and accuracy readings recorded during your alerts.
- Notification records linking your alerts to the responders and contacts we notified.
- Your pilot signup entry, if you submitted one on this website.
This is permanent. We cannot restore a deleted account, and you cannot recover your alert history.
What we may keep, and why
We keep the minimum the law allows us to keep, and no more:
| What | Why | How long |
|---|---|---|
| Records tied to an active or pending legal matter | We may not destroy evidence relevant to proceedings, or to a police investigation into an incident you reported. | Until the matter concludes |
| Anonymised, aggregated statistics | Counts such as "alerts raised this month". These cannot be linked back to you. | Indefinitely |
| Backups | Deleted data persists in encrypted backups until they rotate out on their normal schedule. | Up to 30 days |
If you have an active alert
We will not delete an account while one of its alerts is still active — responders may be on their way to you. Mark yourself safe first, or wait for an administrator to resolve the alert, then request deletion.
Deleting instead of erasing
If you would rather keep your account but remove specific information — a trusted contact, or your phone number — email privacy@sisonkealert.co.za and tell us what to remove. You can also ask for a copy of everything we hold about you. See the Privacy policy for your full rights under POPIA.
App details
These instructions apply to the Sisonke Alert Android app
(za.co.sisonkealert.app) and the iOS app.